FAQ: Questions courantes

 

What types of products does VisionGear360 offer?

VisionGear360 specializes in a curated selection of innovative and stylish products designed to enhance everyday living. Our offerings include practical items such as the Electric Travel Clothes Dryer, as well as unique accessories like the Lunette Steampunk eyewear and Rewritable Night Light.

How can I contact customer support?

You can reach our customer support team via email at 1023bebeto@gmail.com. We are committed to addressing your inquiries and concerns promptly.

What is your return policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as received, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and items on sale or gift cards. If you have questions about a specific item, please contact us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to reflect the refund.

Can I exchange an item?

The quickest way to obtain a different item is to return the original item and, once the return is accepted, place a new order for the desired product.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order immediately and contact us at 1023bebeto@gmail.com so we can assess the issue and provide a resolution.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details.

How can I stay updated on new products and promotions?

You can subscribe to our newsletter on our website to receive updates on new products, promotions, and exclusive offers directly to your email.